Privacy Policy

Overview

Holakom respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website and services, you agree to this Policy.

Information We Collect

How We Use Information

• Provide, personalize, and improve our booking services
• Process payments and prevent fraud
• Communicate about bookings, support, and updates
• Analyze usage to enhance performance and user experience
• Comply with legal obligations and enforce our terms

Cookies

We use cookies to remember preferences, secure your session, and measure engagement. You can allow or decline cookies using the banner, and manage cookies through your browser settings. Some features may not work without essential cookies.

Analytics and Advertising

We may use analytics services to understand site performance and usage. These services collect aggregated data and help us improve features. Where advertising is used, we will honor applicable preferences and opt-out mechanisms.

Payments

Payments are processed by trusted third-party providers. We do not store full payment card details on our servers. Providers process data according to their own policies and security standards.

When We Share Information

• With hotels and accommodation partners to fulfill bookings
• With payment, analytics, and infrastructure providers
• For legal compliance, safety, and to prevent misuse
• With your consent or as otherwise disclosed

Data Retention

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and context.

International Transfers

Your information may be processed in countries with different data protection laws. Where required, we implement appropriate safeguards to protect your data in these transfers.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. To exercise rights, contact us using the details below.

Security

We use administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure; we work to continuously enhance our protections.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to remove it.

Updates to This Policy

We may update this Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted here with a new effective date.

Contact Us

For privacy inquiries or to exercise rights, contact our support team at support@holakom.com.